FAQs
Frequently Asked Questions (FAQs)
Welcome to our FAQs section! Here, you’ll find answers to the most common inquiries about our services. If your question isn’t listed below, feel free to reach out to us at [email protected] for assistance.
- What is VIQISTA‘s Return and Exchange Policy?
At VIQISTA, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange items within 30 days of receiving your order. Please ensure that the items are in their original condition, unworn, and with all tags attached. For more details, please visit our Return Policy .
- How do I track my order?
A tracking link will be sent via email/SMS once your order ships.
- Do you offer international shipping?
Yes, we ship worldwide! You can select your country at checkout to see available shipping options and prices. Please note that customs fees or import taxes may apply depending on your location.
- What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay. For your convenience, we also support secure payment gateways to ensure a safe and easy checkout process.
- How can I contact VIQISTA customer service?
If you need any assistance, our customer service team is available to help you. You can reach us via email at [email protected] or use the live chat feature on our website. We aim to respond to all inquiries within 24 hours.
- How do I know what size to order?
We provide a detailed size guide on our product pages to help you choose the right size. If you need more personalized assistance, feel free to contact us for sizing advice.
- Are the items on sale final?
Items on sale may be eligible for returns or exchanges, unless otherwise specified in the product description. Please check the specific return conditions for sale items before purchasing.
- How can I sign up for VIQISTA‘s newsletter?
To stay updated on new arrivals, sales, and exclusive offers, simply enter your email address at the bottom of our homepage to subscribe to our newsletter. We promise we won’t flood your inbox!
- Is my personal information safe when shopping at VIQISTA?
Absolutely! We take your privacy seriously and use encryption technology to protect your personal and payment information. For more details, please refer to our Privacy Policy.
- Can I cancel or modify my order after it’s been placed?
Once your order has been confirmed, we process it quickly to ensure prompt shipping. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to assist, but we cannot guarantee changes once the order is in processing.